---
title: About Claims | James River Group Holdings, Ltd.
description: For assistance with a claim for any of the James River Group Holdings, Ltd segements, find the appropriate resources here.
---

# James River Group Claims

## James River Group’s U.S. Claims Department services the Company’s Excess & Surplus Lines and Specialty Admitted Insurance segments. Since James River Group’s founding in 2003, these talented professionals have:

**Handled**

**500,000+**

Claims

**Paid**

**$3B**

In Defense and Indemnity  
On Behalf of their Insureds

## **The James River Group U.S. Claims Department Advantage:**

![JRG Favicon](https://jrvrgroup.com/hs-fs/hubfs/1.GLOBAL/icons/JRG%20Favicon.jpg?width=38&height=38&name=JRG%20Favicon.jpg)

##### The James River Group’s U.S. Claims Department is staffed by professionals with an average of 19 years of claims handling experience.

![JRG Favicon](https://jrvrgroup.com/hs-fs/hubfs/1.GLOBAL/icons/JRG%20Favicon.jpg?width=32&height=32&name=JRG%20Favicon.jpg)

##### Our claim professionals are highly specialized – many have advanced degrees (JD, MBA) and nationally recognized claim and insurance certifications (CPCU, SCLA, etc.)

![JRG Favicon](https://jrvrgroup.com/hs-fs/hubfs/1.GLOBAL/icons/JRG%20Favicon.jpg?width=32&height=32&name=JRG%20Favicon.jpg)

##### Our claim professionals strive to exemplify James River Group’s Core Values of Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork.

![JRG Favicon](https://jrvrgroup.com/hs-fs/hubfs/1.GLOBAL/icons/JRG%20Favicon.jpg?width=32&height=32&name=JRG%20Favicon.jpg)

##### Legal and fraud detection resources help control loss costs and reduce overall insurance costs. We utilize a network of trial attorneys in every jurisdiction to defend you.

![JRG Favicon](https://jrvrgroup.com/hs-fs/hubfs/1.GLOBAL/icons/JRG%20Favicon.jpg?width=32&height=32&name=JRG%20Favicon.jpg)

##### Our claim professionals make decisions. You work directly with experienced claim professionals that understand your industry and are there to help you protect your brand, your business and your reputation.

![JRG Favicon](https://jrvrgroup.com/hs-fs/hubfs/1.GLOBAL/icons/JRG%20Favicon.jpg?width=32&height=32&name=JRG%20Favicon.jpg)

##### Our claim team is well-positioned to investigate, evaluate and resolve your claim through a flat, efficient claim organization that allows for rapid handling, escalation and claim management.

### Our claim professionals provide you with the right level of experience and expertise for your business.  We have teams and specialists dedicated to the unique issues that arise in the following areas:

 

|  | ##### Third-Party Administrators (TPAs) |  |  | ##### Umbrella & Excess Claims |  |  | ##### Products Liability |
| --- | --- | --- | --- | --- | --- | --- | --- |
|  | ##### Self Insured Retentions |  |  | ##### New York Labor Law |  |  | ##### Premises Liability |
|  | ##### Construction Defect |  |  | ##### Life Sciences |  |  | ##### Commercial Auto |
|  | ##### Commercial Property |  |  | ##### Professional Liability |  |  | ##### Workers Compensation |

[ Report a Claim ](https://jrvrgroup.com/claims?hsLang=en)

**Please Select Your Subsidiary Portal Below:**

 James River Insurance:   
[Excess and Surplus Broker Portal ](https://www.jamesriverins.com/Portal)

Falls Lake Insurance:   
[Workers’ Compensation Portal ](https://portal.fallslakeins.com/portal)