Claims
Contact Information
![ico_mail](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_mail.png?width=80&height=82&name=ico_mail.png)
By Mail
Claims Department
James River Insurance Company
P.O. Box 27648
Richmond, VA 23261
Claims Department
James River Insurance Company
P.O. Box 27648
Richmond, VA 23261
![ico_email](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_email.png?width=80&height=82&name=ico_email.png)
![ico_fax](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_fax.png?width=80&height=82&name=ico_fax.png)
![ico_phone](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_phone.png?width=80&height=82&name=ico_phone.png)
Reporting a Claim
- New Claims must be reported in writing by Fax, E-mail or by mail.
- New claims notices are not accepted by telephone.
- If you are inquiring about an existing claim, please contact your claims representative directly or call (804) 289-2712.
Uber Claims
Please note that all Uber claims are currently being handled by Helmsman Management Services.
- If you have a question or concern about a claim previously handled by James River Insurance Company, please email: UberTRC@jamesriverins.com.
- If you would like to report a claim, please go to: inquiries.uber.com.