---
title: Claims  | James River Insurance Company
description: Find all of the information and contact details to file a claim with James River Insurance Company.
---

# Excess & Surplus Claims

### Contact Information

![ico_mail](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_mail.png?width=80&height=82&name=ico_mail.png)

**By Mail**   
Claims Department  
James River Insurance Company  
P.O. Box 27648  
Richmond, VA 23261

![ico_email](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_email.png?width=80&height=82&name=ico_email.png)

**By E-mail**   
[CoreClaims@jamesriverins.com](mailto:CoreClaims@jamesriverins.com)

![ico_fax](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_fax.png?width=80&height=82&name=ico_fax.png)

**By FAX**  
[(804) 420-1058](tel:804.420.1058)  
Attention: Claims Department

![ico_phone](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_phone.png?width=80&height=82&name=ico_phone.png)

**By Phone**  
[(804) 289-2712](tel:804,289.2712)

## Reporting a Claim

- New Claims must be reported in writing by Fax, E-mail or by mail.
- New claims notices are not accepted by telephone.
- If you are inquiring about an existing claim, please contact your claims representative directly or call [(804) 289-2712](tel:804-289-2712).

[ Claims Home ](https://jrvrgroup.com/claims?hsLang=en)