Program Claims
Claims Contact Information
![ico_mail](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_mail.png?width=70&height=72&name=ico_mail.png)
By Mail
Claims Department
P.O. Box 97308
Raleigh, NC 27624-7308
Claims Department
P.O. Box 97308
Raleigh, NC 27624-7308
![ico_email](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_email.png?width=70&height=72&name=ico_email.png)
![ico_fax](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_fax.png?width=70&height=72&name=ico_fax.png)
![ico_phone](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_phone.png?width=70&height=72&name=ico_phone.png)
Reporting a Claim
- Contact your agent
- New claims should be reported immediately or no later than five business days to your agent by fax, email or phone.
The information needed when reporting a claim:
- Insured Information: Policy number, telephone number and company contact.
- Incident Information: Date and time of incident, location of incident, witness names, and person to whom the incident was reported.
- Injured Parties' Information: Other parties involved, name, date of birth and occupation at the time of injury.