---
title: Billing/Audit  | Falls Lake Insurance
description: Learn about all of the requirements for a workers' compensation audit as well as find contact and payment information.
---

# Billing/Audit

### Billing Contact Information

![ico_mail](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_mail.png?width=70&height=72&name=ico_mail.png)

**By Mail**  
Policy Services Department  
P.O. Box 27648  
Richmond, VA 23261-7648

![ico_email](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_email.png?width=70&height=72&name=ico_email.png)

**By E-mail**   
**[PolicyServices@fallslakeins.com](mailto:PolicyServices@fallslakeins.com)**

![ico_fax](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_fax.png?width=70&height=72&name=ico_fax.png)

**By Fax**  
[(888) 647-3833](tel:888.647.3833)  
Attention: Policy Services

![ico_phone](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_phone.png?width=70&height=72&name=ico_phone.png)

**By Phone**  
[(919) 882-3500](tel:919.882.3500) Option 2  
OR   
[(800) 780-7454](tel:800.780.7454) Option 2

### Make A Payment

![ico_portal](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_portal.png?width=70&height=72&name=ico_portal.png)

[** Online Payments**](https://jrvrgroup.com/falls-lake-insurance/online-payments?hsLang=en)

![ico_mail](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_mail.png?width=70&height=72&name=ico_mail.png)

**By Mail**  
Policy Services Department

P.O. Box 27648  
Richmond, VA 23261-7648

### Loss Run Request Contact Info

![ico_email](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_email.png?width=70&height=72&name=ico_email.png)

**By E-mail**   
[**LossRun.Request@fallslakeins.com**](mailto:lossrun.request@fallslakeins.com)

## Premium Audit Information

[![Premium Audit Guide](https://no-cache.hubspot.com/cta/default/21465387/04bb78d3-ed11-483a-a9bf-17f069d64824.png)](https://cta-redirect.hubspot.com/cta/redirect/21465387/04bb78d3-ed11-483a-a9bf-17f069d64824)

### Documents Needed for Workers' Compensation Audit

1. Payroll ledger for audit period
2. Federal 941 Quarterly Reports
3. State Quarterly Filings
4. W-2s and corresponding W-3s
5. 1099s and corresponding 1096 for subcontractors
6. Certificates of Insurance for subcontractors
7. Written job descriptions for employees or subcontractors
8. Check stub

### What happens if we can't complete an audit?

Failure to cooperate or provide all of the documentation needed, will result in a non-compliance audit. Falls Lake Insurance will charge an additional 25% of your estimated payroll and issue a cancellation on your current policy.

### How to handle an audit dispute:

Audit disputes must be in writing and outline discrepancies within 30 days of the original audit invoice. Only 1 revision is allowed. Please complete the following form [**Audit Dispute Form**](https://jrvrgroup.com/hubfs/Audit%20Dispute%20Form.pdf?hsLang=en) and return to [**Audits@fallslakeins.com**](mailto:Audits@fallslakeins.com).    

---

### Premium Audit Contact Information

![ico_mail](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_mail.png?width=70&height=72&name=ico_mail.png)

**By Mail**  
Premium Audit Department  
P.O. Box 27648  
Richmond, VA 23261-7648

![ico_email](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_email.png?width=70&height=72&name=ico_email.png)

**By E-mail**   
**[Audits@fallslakeins.com](mailto:Audits@fallslakeins.com)**

![ico_fax](https://jrvrgroup.com/hs-fs/hubfs/Falls-Lake/icons/ico_fax.png?width=70&height=72&name=ico_fax.png)

**By Fax**  
[(888) 647-3833](tel:888.647.3833)  
Attention: Premium Audit

**Please select your portal below:**

[Workers’ Compensation Portal](https://portal.fallslakeins.com/portal)