Frequently Asked Questions
Insured Portal
How do I gain access to the portal?
How do I reset my login information (username/password)?
Select "Click Here" on the Portal Login Screen. Follow the prompts to receive your information.
Why didn't I receive my password reset/dual-factor authentication email?
First, check your SPAM and Junk email folders. If not there, please contact our Service Desk and they will assist you.
What can I do on the Portal?
- File a claim
- Set up automatic payments
- See Policy
- Find Billing Statements
- Access Safety Resources
- and much more...
How do I set up automatic payments?
Follow the instructions here, to learn how to set up recurring ACH payments.
Can we add and remove portal access for our personnel?
Yes, the Portal Administrator has the ability to add, edit which areas of the portal users are able to view, and delete users.
For a detailed walkthrough of the portal: